Payments, Terms and Conditions

WE STRONGLY RECOMMEND POSTAGE/DELIVERY INSURANCE & SIGNATURE, AS WE WILL NOT COVER PARCELS THAT GO MISSING

 

HOW TO PAY CALI GIRL 

 

You can pay via PayPal (strictly amounts under $100), cash on pick-up, Direct Debit (EFT) or Credit Card with 2% surcharge:​


Paypal – If your purchase total is under $100.00 only. Cali Girl offers PayPal as a payment processing service for making online transactions via debit and credit cards. It’s safe and means you don’t have to type in your debit/credit details every time you shop. If you haven’t used Paypal, then you’ll need to open up a PayPal account. 


Direct Debit / EFT - Cali Girl accepts Direct Debit/EFT. All orders are only posted when the payment lands in our account.

INVOICING TIME LIMIT 

Invoices will remain active for a period of two months. You will have one 'Reminder' email sent to you. After that your invoice will be deleted and deemed unwanted. You can re-order if you wish. We endeavour to have open and honest conversations with our customers to meet your needs and time constraints.

SWINGING CLUBS, RODS, ROD TAPES & RIBBONS AND SASHES ARE ALL DEEMED AS CUSTOMIZED ITEMS​​


* RETURNS ARE ACCEPTED WITHIN 7 DAYS BUT ONLY IF THE PRODUCT IS FAULTY - THIS DOES NOT INCLUDE DAMAGE WHILST IN SHIPPING UNLESS YOU HAVE TAKEN OUT INSURANCE. WE WILL NOT REFUND IF YOU HAVE CHANGED YOUR MIND OR THE CLUB COLOUR OR TYPE/SIZE YOU CHOSE IS NO LONGER DESIRED. ALL EFFORTS ARE TAKEN TO ENSURE THE QUALITY OF YOUR ORDER AND ARE IN GOOD ORDER WHEN THEY LEAVE OUR PREMISES. YOU WILL CONTACTED IF THERE IS A NOTABLE PROBLEM BEFORE YOUR ORDER IS SENT. THESE ARE HAND MADE, CUSTOM PRODUCTS OR CUSTOM CUT PRODUCTS MADE TO YOUR REQUIREMENTS. RETURN POSTAGE IS AT THE COST OF THE CUSTOMER. 


* CUSTOM COLOUR ORDERED CLUBS, INCLUDING RE-PAINTS, REQUIRE A MINIMUM OF TEN PAIRS TO BE ORDERED & CAN NOT BE REFUNDED UNLESS PAINT IS FAULTY. NOTE THAT SECOND HAND CLUBS MAY NOT GIVE A PRISTINE SURFACE TO WORK ON AND WE WILL NOT REFUND IF WE ARE PAINTING SECOND HAND CLUBS. WE RESERVE THE RIGHT TO ATTEMPT TO FIX ANY INFERIOR WORK SUPPLIED TO YOU AND WE WILL DEEM IT INFACT AN INFERIOR PAINT JOB, AND IF IT IS FIXABLE OR NOT.


* FOR COLOUR SELECTION OF CLUBS, PLEASE USE MOST CURRENT DULUX COLOUR CHART. CUSTOM PAINTED CLUBS CAN'T BE REFUNDED IF YOUR 
COLOUR CHOICE IS NOT WHAT YOU EXPECTED.


* FULL PAYMENT IS REQUIRED WHEN PLACING YOUR ORDER ONCE POSTAGE WEIGHT & COST HAS BEEN FINALISED VIA INVOICE.

* ALL ITEMS WILL BE SENT VIA COURIER OR AUSTRALIA POST STANDARD POST UNLESS OTHERWISE ARRANGED. INSURANCE AND SIGNATURE UPON DELIVERY IS RECOMMENDED AND IS AN EXTRA COST. WE RECOMMEND TAKING OUT THESE OPTIONS. PLEASE NOTIFY US IF YOU WISH TO ADD THESE TO YOUR ORDER.  CUSTOMERS CAN PICK UP IF DESIRED.

WIGS/HAIR PIECES


* ALL WIGS ARE NON RETURNABLE DUE TO THEIR PERSONAL NATURE HOWEVER, IF THE PRODUCT IS FAULTY YOU ARE ENTITLED TO RETURN YOUR WIG WITHIN 7 DAYS FOR REFUND OR EXCHANGE. POSTAGE IS AT YOUR EXPENCE. A COLOUR SWATCH IS AVAILABLE FOR YOU TO EXAMINE BEFORE PURCHASE. POSTAGE IS AT YOUR COST.

FURTHER POSTAGE INFO​

TRACKING IS INCLUDED WITH STANDARD AUSTRALIA POSTAGE OVER 500g. REGISTERED AUSTRALIA POST AND INSURANCE IS AVAILABLE FOR ADDITIONAL PURCHASE BUT IT MUST SPECIFIED AT TIME OF ORDERING  (IF NOT ALREADY STATED THAT IT IS INCLUDED WITH THAT PARTICULAR ITEM - WE DO SUGGEST OBTAINING INSURANCE). * POSTAGE COSTS VARY DUE TO WEIGHT, SO THIS MAY HAVE TO BE ALTERED UPON PLACEMENT OF YOUR ORDER. A COURIER MAY BE USED IF NECESSARY.

WE STRONGLY RECOMMEND POSTAGE/DELIVERY INSURANCE & SIGNATURE, AS WE WILL NOT COVER PARCELS THAT GO MISSING - THIS IS CUSTOMERS DECISION. WE WILL ALWAYS SUGGEST THE CHEAPEST FORM OF DELIVERY, IT IS UP TO YOU TO REQUEST EXTRA ASSURANCES

* CUSTOMERS CAN PICKUP THEIR ORDERS FROM MY OFFICE IF THEY WISH WITH NO EXTRA HANDLING COSTS. WE ARE LOCATED IN MORPHETT VALE, SOUTH AUSTRALIA.

*FULL PAYMENT FOR ITEMS PURCHASED IS REQUIRED ON OR BEFORE YOUR ORDER IS PICKED UP OR POSTED.


Our postage charge includes a small handling/packaging fee. This is to cover the costs of the envelopes, butchers paper, bubble wrap, bubble wrap bags and mailing boxes etc & my time.


WE ENDEAVOUR TO SATISFY ALL OF OUR CUSTOMERS.  BUY WITH CONFIDENCE AND CONTACT US WITH ANY QUERIES YOU MAY HAVE.

enquiries@caligirl.com.au

 A big thanks to Cali Girl for supplying an endless amount of glue and gems to get me through Solo/Duo season.
Your customer service is second to none !
                                               From "Sequin Queen" Louise H

Got a question?
enquiries@caligirl.com.au

Want to place an order?
orders@caligirl.com.au

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